Delivery & Shipping Policy
Digital products
Our shop offers digital design products — including CNC design files, digital design files, 3D models, parametric designs, decorative design files, and other downloadable design products. These are delivered electronically; no physical shipping is involved.
How digital delivery works
Once your payment is successfully confirmed, access to your purchased files becomes available through your account on our website. Delivery is also linked to the email address used for the order, so please make sure it’s entered correctly at checkout. Delivery times can depend on successful payment confirmation and system availability.
Custom design services
Custom design requests are handled differently from instant digital downloads. Delivery time depends on factors such as project scope, complexity, required revisions, and your specific requirements. We’ll communicate an expected timeline with you directly as part of your project or order.
Delivery problems
If you’re unable to access a purchased digital product, a download or access link isn’t working, or you haven’t received the digital product you expected, please contact us and we’ll help resolve it as quickly as possible.