Refund & Cancellation Policy
Digital products
Digital products are delivered electronically, and access may become available shortly after payment is confirmed. Because of this, cancellation and refund eligibility can be limited once a file has been delivered or accessed. That said, we do review refund requests on a case-by-case basis — for example where a purchased file is defective or corrupted, a technical problem prevents access, the wrong product was delivered due to our error, or a duplicate payment or order occurred because of a technical issue.
Custom design services
Custom design services are handled differently, since work may begin shortly after payment. Whether a cancellation or refund is possible depends on whether work has already started, the stage the project has reached, how much work has been completed, and the scope agreed with you. If you’d like to cancel a custom design request, please contact us as soon as possible so we can review your specific situation.
How to request a refund
To request a refund, please contact us and include your name, order number, the email address used for the order, the reason for your request, and any relevant details or screenshots. We’ll review your request and get back to you.
Refund processing
Approved refunds are processed back through the original payment method via our payment provider. Processing times can vary depending on the payment provider and your bank.